FREQUENTLY ASKED QUESTIONS

We are open from Monday – Friday 9am-5pm, and closed on Weekends, Bank Holidays, Christmas Eve, Christmas Day, Boxing Day and New Years’ Day

Our telephone number is 01422 321786

Our site address is Exmoor House, Exmoor Street, Halifax, West Yorkshire, HX1 3QP.

If you are using the app, What3Words (W3W), our location be found at cliff.image.dream

• We use DHL and Royal Mail for the vast majority of our smaller part orders to UK and international destinations.
• We use Palletways for parts delivered on pallets such as engines and gearboxes.
• We work with a range of trusted couriers for international shipping.

• We offer fast delivery options to ensure you get the part you need as quickly as possible.
• We offer next working day delivery to UK Mainland addresses and 2-10 day delivery for all non-UK Mainland addresses.

• We offer the option to collect parts ordered through our online store or on eBay.
• Simply complete checkout on eBay or Our Site and select the option to collect. Our team will contact you as soon as possible once your order is ready for collection. In some cases, this could be same day collection.
• If you require same-day collection, please call ahead before placing your order.

Our business operates Monday to Friday, and items are usually delivered during the weekdays. Saturday delivery may be possible for a select number of parts in our store. Please call ahead of placing your order during the weekdays to enquire about Saturday delivery.

Our cut off point is 2:00pm Monday to Friday. Any order placed through our store after 2:00pm will be processed and dispatched the next working day. In addition, any order placed after 2:00pm on Friday will not be process and dispatched until the following Monday (unless Saturday delivery has been pre-arranged).

Yes. You will be sent the tracking number for your order by email once your order has been successfully processed. In addition, we also ask for a mobile telephone contact number to ensure that our couriers can contact you and update you on the status of your order.

Yes. Simply input the delivery address at the checkout and our team will process and dispatch your order to this location.

Yes. We don’t require the signature to match that of the addressee. However, please be mindful that the signature taken will be logged for security and will also be used as proof of delivery.

Don’t panic. Our store includes only our most popular delivery locations, although we are able to deliver car parts worldwide. Simply contact us and our team will be more than happy to assist with your enquiry

• Any customs and import charges are added once your order reaches its destination country. In order to receive your part/s these charges must be paid.
• Customs charges are updated frequently and often vary from one country to another. In light of this we cannot inform you of what likely customs and import charges will need to be paid before you can receive your order. In our experience it is best if you contact your local customs office before placing an order to ensure peace of mind of any likely charges.
• You must accept full liability for any orders returned to us due to unpaid customs charges. Postal charges, return shipping costs, customs charges and any handling fees will all be deductible from your refund total.

• Please contact our team who will be more than happy to provide assistance to help resolve your issue as soon as possible. Ensure that you provide your order number and tracking number to us to help speed up this process.

• To make an order simply search for the part required on our website. You can filter your search options by selecting the year, make, model, category and part you are looking for.
• Our system will undertake a look-up of our car parts available in stock and match it with your enquiry. These results will be presented to you on screen.
• If you cannot find the part you need simply send us a part request and our team of parts experts will do their best to find what you need from our expansive inventory or from the list of vehicles awaiting to be dismantled.
• Our team are also on-hand to assist via live chat or over the phone at +44 (0) 1422 321 786

• We go to great lengths to ensure peace of mind when purchasing online through our store. Our website is SSL (Secure Socket Layer) encrypted which means that your details are protected when you make a purchase.
• In addition, we also undertake security checks on all transactions to ensure the authenticity of each and every card payment.

• We accept the following methods of payment via our website: Mastercard, VISA, Switch/Maestro, Visa Debit, Delta and Electron. Unfortunately, we don’t accept American Express. We also accept Paypal payment via our website for customers who are more comfortable purchasing using this checkout process.
• Our front counter and telephone sales teams can accept the payment options listed above as well as bank transfers and cash. Your order cannot be received until payment has been made in full.

To use a discount code simply enter it at the checkout by clicking ‘Have a promotional code?’

Our payment systems require the full cost of your order to be charged immediately after your order has been made.

Where you have opted to pay using PayPal’s Instalment method, you will be advised of the schedule of payment separately by PayPal. Your order will be dispatched once PayPal has confirmed to Us that We may dispatch the Item.

All prices displayed are inclusive of VAT @ 20%, unless otherwise stated. We are registered in the UK for VAT. Our VAT Number is GB 164029814.

Please contact us if you are looking to make an order from outside the EU and our team can assist with your enquiry.

To find all matching parts for your vehicle simply input your vehicle’s details using the drop-down options and we will filter the parts available for your vehicle. For peace of mind please ensure that you check fitment (part numbers, engine codes etc) to confirm that the part is correct for your vehicle. If you are unsure of any of this information please feel free to get in touch via telephone, online request or live chat and our team will do their best to help.

We try to provide as much information and detail as possible for every part available on our store. However, if you require more information get in touch via telephone, online request or live chat and we will do our best to help with your enquiry.

All salvage vehicles that we have purchased are sold to us without any warranty of the accuracy of the vehicle mileage. Where possible we will try and provide an indication of the vehicle mileage, however, we cannot warranty that the mileage is accurate. Where an indication is not provided , please feel free to get in touch via telephone, online request or live chat and our customer service team will try to provide an indication of the mileage for you.

In many cases we will have a number of similar parts available for your vehicle. Please ensure that you confirm suitability for your vehicle. If you are unsure of the part you need please contact our team on +44 (0) 1422 321 786 and we will do our best to help. Part numbers, engine codes and paint codes can help us match the part you need to your vehicle.

If the part you require is out of stock firstly check that another matching part isn’t available. If you cannot find a match please contact our sales team on +44 (0) 1422 321 786 and they will be able to confirm if we have a suitable part available on a vehicle being dismantled soon.

We are always in the process of dismantling new vehicles and continuously adding parts to our inventory.

We supply parts but are unable to fit them for you. If you need a trusted local garage to fit your part/s please contact us and our team can assist and provide recommendations.

All of the items that we sell have a paper trail of provenance back to the donor vehicle. We therefore, do not buy car parts.

Yes. We have an extensive range of quality used engines and gearboxes available in stock that can be delivered direct to your door or collected from our site. Our engine and gearbox replacements are tested and trusted, coming with a free 90-day warranty for peace of mind.

Please contact our team on +44 (0) 1422 321 786 and we will do our best to match a suitable part to your enquiry. As one of the UK’s largest vehicle dismantlers we constantly update our stocks and have new vehicles arriving to remove parts from.

Yes. Our call centre team are available to take orders and assist with part enquiries. You can contact our team direct on +44 (0) 1422 321 786 to speak to one of our part experts. Our call centre is open between 9am-5pm Monday to Friday. If you would like to make an enquiry outside of these hours please use our live chat service or contact us via an email request and we will get back to you at the earliest available opportunity.

A used car part is an original part (also known as OEM part) that has been removed from a vehicle. Every part is subjected to inspections and tests to ensure that our high quality standards are met before it is stored in our extensive warehouse. We specialise in providing quality used car parts and have over 20 years’ experience offering this service. We offer a free minimum 30-day warranty with every part sold for all important peace of mind. Engines & Gearboxes have an extended warranty of 90-days. Choosing a used part from M & M Autosalvage can save you up to 90% off the cost of buying the same part new from Dealers.

No. We don’t recondition or refurbish any part that we have available for sale. However, we undertake stringent testing to ensure that the part matches our high quality standards. We ship parts worldwide and have generations of satisfied customers. Moreover, we provide a free warranty with every part to ensure peace of mind.

Yes. We have window glass for sale online. From quarter glass to windscreens and panoramic sunroof glass. We prefer that you come and collect the glass that you need, but can arrange shipping with our network of trusted delivery providers.

We will send you the tracking number for your order. You can track your order online or via SMS to keep updated with progress. If you have any problems with the tracking of your item, call our sales support team on +44 (0) 1422 321 786 or by emailing [email protected].

We have an automated invoicing system to best handle the volume of orders that we receive. If anything needs changing with your order please contact us at the earliest available opportunity. We will take action to amend or cancel your order with our warehouse team. However, if this isn’t possible we will advise you on the best course of action to take.

You must purchase the part/s you need if you opt for our click & collect service online. If however, you would prefer to pay upon collection please contact us on +44 (0) 1422 321 786 and our part experts can assist you further.

If you need to return a part please contact our aftersales team on +44 (0) 1422 321 786 or email [email protected].

Once we have received your order back and it has been inspected and restocked we will generate a refund. Typically, refund payment is made in 2-3 working days by our accounts department via your original payment method.

We take great care in packaging and handling our parts to ensure that they arrive to you safely and without damage. If your order has unfortunately arrived damaged please contact our aftersales team on +44 (0) 1422 321 786 or email [email protected].

Every part sold off the shelf online or through our local sites will come complete with a minimum 30 day warranty from the date of purchase. If your product is faulty please contact our aftersales team on +44 (0) 1422 321 786 or email [email protected].

If your order is damaged or a part is faulty we will refund the original shipping costs and the return delivery costs.

If you are returning an item that has been purchased in error or is no longer wanted or needed for a refund we will refund the cost of the item only and not the original delivery cost.